Terms of Service.

These Terms apply to family enrollments and use of the Services. The program description and enrollment details presented to you—including the schedule, location, tuition, and dates—also form part of your agreement with Lando.

Some programs are sponsored or paid for by a school or another program sponsor. A separate agreement between Lando and that organization governs their relationship. It does not change your agreement with Lando unless different family terms are presented to and accepted by you. Information provided by a school may also be governed by applicable law and the school's agreement with Lando. If another organization pays the tuition, provisions concerning charges and refunds apply only to amounts paid by you.

You agree to:

• provide accurate, current information about yourself and each student;
• keep the contact, safety, health, pickup, and other enrollment information you provide to us accurate and current;
• protect your login credentials and promptly notify us of suspected unauthorized access; and
• use the Services only for your family and in accordance with these Terms.

You are responsible for activity through your account until you notify us of suspected unauthorized access.

If a custody restriction, protective order, or other court order affects enrollment or dismissal, promptly notify us and provide any relevant documents we reasonably request. We may rely on the permissions on file until we have had a reasonable opportunity to review the information. If instructions conflict or raise a safety concern, we may delay release while we take reasonable steps to determine an appropriate response. Lando does not mediate family disputes.

Enrollment is subject to availability, applicable program requirements, and any required approval from the organization hosting the program. You may request a transfer to another program at any time. A transfer depends on availability, age or grade requirements, prerequisites, and any tuition difference disclosed before you approve it.

We may make reasonable changes to how a program is delivered. If we cancel a program or materially change its location or schedule, you may transfer to an available program, receive a credit toward another Lando program, or request the refund described in Section 5.

If an event outside our reasonable control interrupts a program, the refund terms in Section 5 apply to any paid class or program we cannot provide.

Unless otherwise stated when you enroll, enrollment renews monthly until you cancel or the scheduled program ends. We will charge the monthly tuition shown at enrollment on the scheduled billing date.

By enrolling, you authorize Lando and its payment processor to charge the payment method on file for recurring tuition and any other charge disclosed in these Terms or separately approved by you.

You may cancel at any time using a cancellation method available through the Services or by contacting us at support@findlando.com. Cancellation before the next monthly charge stops future charges. Unless you ask to withdraw sooner, the student may continue through the month already paid for. If we charge you after a timely cancellation, we will refund the charge.

Unless different terms are presented for an enrollment, a request to add or change a class for the next month must be submitted at least three calendar days before that month begins. This deadline does not apply to cancellations. Changes depend on availability, and we will disclose any price difference before you approve the change.

If a payment fails, we may retry it, ask you to update your payment method, pause future participation, or cancel the enrollment after giving any notice required by law. We will tell you in advance about a significant change to the price or recurring-payment terms and obtain any consent required by law.

The following policy applies unless program-specific terms give you more favorable rights:

• Before the first class: If you withdraw before the student’s first class, we will refund the tuition you paid for that enrollment.
• Satisfaction guarantee: If you are not satisfied after classes begin, you may withdraw and request a refund of the tuition charged for the current monthly billing period.
• Student absence: We do not provide refunds for a class a student misses. We may offer a makeup class or credit when a suitable class is available, but makeups are not guaranteed.
• Lando cancellation or closure: If we cannot provide a paid class or end a program, you may choose an available transfer, a credit toward another Lando program, or a refund of the tuition charged for the affected monthly billing period.
• Enrollment ended by Lando: If we end a student's participation under Section 9 or because an authorization required under Section 13 is withdrawn, we will refund the tuition charged for the current monthly billing period and any future month already charged.
• Transfers: You may request a transfer at any time, subject to availability and Section 3.

Refunds will be returned promptly to the original payment method unless we agree to another method. Whenever these Terms offer a refund, you may choose it instead of a credit. Nothing in these Terms limits any nonwaivable refund, cancellation, or consumer right.

For a program held at a school or another third-party location, the parent or organization responsible for arrival must ensure that the student reaches the designated class location. Lando assumes supervision only after the student checks in with Lando staff. Lando is not responsible for supervising or locating a student before that time.

We release a student only to an authorized person whose identity staff can reasonably verify or according to dismissal instructions accepted by Lando. We may require photo identification. Please keep dismissal instructions current. A change must be received by Lando before it can be followed. A student may leave independently or be released to another approved program only with instructions from the parent or legal guardian.

Please pick up the student at the scheduled dismissal time. We may charge $1 per minute from the scheduled dismissal time until the student is released. We will not charge for a delay caused by Lando or the program location and may waive the fee when appropriate or required by law. Repeated late pickup may result in removal from the program after notice. If the responsible adult cannot be reached, we may contact emergency contacts, site personnel, or appropriate authorities.

Please keep the student’s emergency contacts and information about allergies, health conditions, accessibility needs, and emergency instructions accurate and current. We may provide food or snacks, but we cannot guarantee that any product or environment is free from allergens or cross-contact. Tell us about a severe allergy before attendance and contact us in advance so we can determine whether we can safely support any requested food, health, or accessibility arrangement.

Lando does not ordinarily store or administer medication. Contact us in advance about any requested health-related accommodation. Any arrangement must be confirmed in writing before the student attends.

In an emergency, staff may provide first aid within their training, contact emergency services, and arrange emergency evaluation, transportation, or treatment as permitted by law and any authorization you provide. We will try to contact a parent, legal guardian, or emergency contact but will not delay necessary care. The family is responsible for third-party medical costs except to the extent caused by Lando’s negligence or otherwise provided by law.

Students must follow reasonable safety and classroom instructions and respect other students, staff, property, and the learning environment. If conduct significantly disrupts the program, we will ordinarily work with the student and family before ending participation. We may take immediate, temporary action when reasonably necessary to protect a student or another person from an imminent risk of harm. If we end participation, the refund terms in Section 5 apply.

Lando does not discriminate based on disability. We consider accommodation requests and disability-related behavior based on the student’s individual circumstances. We may deny or end participation only as permitted by law, including where a reasonable modification would not sufficiently address a direct threat of serious harm or would fundamentally alter the program or create an undue burden.

Lando provides hands-on educational enrichment programs with activities that vary by program. We will provide additional information if an activity requires special preparation or presents a material risk beyond ordinary classroom activities.

Participation involves ordinary classroom risks, including minor injury, allergic reaction, and damage to personal property. By enrolling, you acknowledge those ordinary risks and agree to provide information reasonably needed for safe participation. This acknowledgement is not a release of claims based on Lando’s negligence. A higher-risk activity may be subject to additional terms or a separate waiver.

Technology and access made available by Lando may be used only for program activities and as directed by Lando staff. You and the student may not:

• access another person’s account or information without permission;
• bypass security, monitoring, or access controls;
• introduce malicious code or interfere with the Services;
• use the Services to harass, threaten, or infringe another person’s rights;
• copy or distribute Lando curriculum or software except as Lando expressly permits; or
• use Lando-provided technology for unlawful or unsafe activity.

We may restrict access when reasonably necessary for security, safety, legal compliance, or enforcement of these Terms.

“Submitted Content” means content that you or the student intentionally upload or submit through the Services. It does not include classroom recordings or other content created by Lando. Content provided by a school is governed by applicable law and the school's agreement with Lando.

As between you and Lando, you or the student retain any ownership rights in Submitted Content. You grant Lando and providers acting for us a limited, nonexclusive license to use Submitted Content as reasonably necessary to provide, operate, secure, and support the Services; share it with the parent or legal guardian, recipients they authorize, and school personnel specifically authorized to support the student's program; comply with law; and maintain ordinary backups.

This license does not authorize public marketing, targeted advertising, or a provider’s independent use of identifiable Submitted Content. Personal information contained in Submitted Content is handled as described in the Privacy Policy and any applicable school agreement. This license does not authorize a use that requires separate parental consent.

You confirm that you have the right to submit Submitted Content. Please do not submit another child’s personal information or image unless the required permission has been obtained.

Lando and our licensors own the Services, curriculum, lesson materials, software, trademarks, and other Lando content. We give you a limited, personal, nontransferable right to use them for your family’s participation. If you voluntarily provide ideas or feedback, we may use them without payment, but we will not identify you publicly without permission.

Our Privacy Policy explains how we handle personal information.

Lando programs use classroom audio recording for instructor coaching and program quality, and recording is required for participation. A program may also require photography for program administration or private family updates. Before enrollment, we identify any required classroom-media practice and request the applicable parental authorization. Agreeing to these Terms alone does not provide that authorization.

If a required authorization is declined, the student cannot participate in the affected program. If it is later withdrawn, the student cannot continue, and the refund terms in Section 5 will apply.

Classroom photographs and project images may be made available privately to people authorized by the parent or legal guardian, as described in the applicable notice. We will not use a student's name, image, voice, project, or testimonial in public marketing without separate, optional permission from the parent or legal guardian. Declining public-marketing permission will not affect enrollment.

We use service providers to help operate the Services, as described in the Privacy Policy and any additional notice that applies.

We may send service-related emails and texts about enrollment, payment, participation, safety, and support. Message and data rates may apply. You may opt out of nonessential texts by following the instructions in the message, although some operational messages may be necessary to provide the program. Marketing messages require separate consent and are not a condition of enrollment.

Do not rely on email or text to reach us in an emergency. Contact program personnel or emergency services directly.

You may stop using the Services and cancel enrollment as described in Sections 4 and 5. We may suspend an account or access to the Services when reasonably necessary because of nonpayment, a security concern, unlawful use, a safety risk, or a significant violation of these Terms. When reasonably practical, we will give you notice and a chance to address the issue.

Provisions that are meant to continue after termination—including payment obligations already incurred, ownership, dispute resolution, and liability provisions—will continue. We handle personal information after use of the Services or enrollment ends as described in the Privacy Policy and applicable law.

We will provide the programs and Services with reasonable care and skill. Each student progresses differently, so we do not guarantee a particular academic or educational result. Updates and reports, including instructor observations, are educational communications, not medical, psychological, or diagnostic assessments.

To the fullest extent permitted by law, Lando is not liable for indirect, incidental, special, exemplary, or consequential damages, or for lost profits or lost data, arising from the Services. Subject to the exceptions below, Lando’s total liability for claims seeking only economic damages will not exceed the amount you paid for the affected Services during the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply to bodily injury, death, or damage to tangible property caused by Lando; Lando’s gross negligence or willful misconduct; fraud; violation of privacy, data-security, or intellectual-property rights; an obligation to refund tuition under these Terms; or any liability or remedy that applicable law does not allow the parties to exclude or limit.

Some jurisdictions do not allow certain liability limits, so a limit may not apply to you.

Please read this section carefully. It generally requires you and Lando to resolve disputes through individual binding arbitration rather than in court and limits class and representative proceedings. The exceptions and a 30-day opt-out process are explained below.

California law governs these Terms, except that the Federal Arbitration Act governs Section 18. This does not take away mandatory consumer protections provided by the law of the state where you live. If a claim may proceed in court, you may bring it in the county where you live or in the state or federal courts located in Santa Clara County, California.

Changes to these Terms apply only going forward. We may update them to reflect changes in the Services, the law, or our operations. We will post the updated Terms and change the “Last updated” date. We will tell active customers in advance about a significant change. If it affects an active enrollment, we will ask the customer to agree or allow them to cancel before it takes effect. A change to Section 18 applies only after the customer agrees to it. Existing disputes and claims remain governed by the version in effect when they arose.

Neither party is responsible for a delay caused by events beyond its reasonable control, but this does not change the cancellation and refund rights in Section 5. You may not transfer your rights or obligations under these Terms without our consent. Lando may transfer these Terms as part of a merger, financing, reorganization, or sale of our business or assets, subject to applicable law and our privacy commitments.

If either party does not enforce a provision once, it may still enforce it later. If a provision is unenforceable, it will be enforced as far as the law allows or removed, and the rest of the Terms will remain in effect. Headings are included only to make the Terms easier to read.

These Terms, the enrollment details presented to you, and any additional terms you accept form the entire agreement between you and Lando concerning the Services. A separate agreement described in Section 1 affects your agreement only as stated there. These Terms replace prior written or spoken statements about the same subject matter.

Lando Interactive Inc.
227 Forest Ave.
Palo Alto, CA 94301
support@findlando.com
Text: (650) 374-5378

California residents may contact the California Department of Consumer Affairs, Consumer Information Center, 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, (800) 952-5210, regarding complaints or for information about consumer rights.